Terms of service
OVERVIEW
This website is operated by HeroPlane Pty Ltd (HeroPlane®). Throughout the site, the terms “we”, “us” and “our” refer to HeroPlane Pty Ltd.
HeroPlane® provides this website, including all information, products, tools and services available through the site, subject to your acceptance of these Terms of Service and the policies referenced on this website.
By visiting our website and/or purchasing products from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), together with any additional terms and policies referenced herein or available on our website, including our Privacy Policy, Shipping Policy and Refund Policy.
Please read these Terms carefully before accessing or using our website. If you do not agree with these Terms, you should not use the website or purchase products through it.
We may update these Terms from time to time. The current version will be published on this page together with the date it was last updated.
Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and services online.
SECTION 1 – ONLINE STORE TERMS
By using this website, you confirm that you are legally capable of entering into transactions through the website or are using the website with appropriate permission or supervision where required by applicable law.
You may not use our website, products or services for any illegal or unauthorised purpose or in violation of any applicable law.
You must not transmit viruses, malware or other harmful code, interfere with the operation or security of the website, attempt to gain unauthorised access to the website, or use the website in a manner that may cause harm to HeroPlane®, our customers or third parties.
A material breach of these Terms may result in restriction or termination of your access to the Service.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse or restrict service where reasonably necessary, including where we reasonably suspect fraud, misuse, unlawful activity, security risks or a breach of these Terms.
You agree not to reproduce, duplicate, copy, sell, resell or commercially exploit any portion of the website or Service without our prior written permission, except where permitted by law.
Your use of third-party services, payment providers or other services made available through our website may also be subject to the terms and policies of those third parties.
Headings used in these Terms are provided for convenience only and do not affect their interpretation.
SECTION 3 – ACCURACY OF INFORMATION
We make reasonable efforts to ensure that information provided on our website is accurate and current.
However, information may occasionally contain errors, omissions or outdated information. Product information, specifications and availability may also be updated from time to time.
Information on the website is provided for general information and product-selection purposes.
Nothing in this section excludes or limits any rights or remedies available under applicable consumer law.
SECTION 4 – PRICES AND CHANGES TO THE SERVICE
Prices for products may change without notice before an order is placed.
We may modify, update, suspend or discontinue products, features or parts of the website from time to time.
The price applicable to an accepted order will generally be the price displayed at checkout when the order is submitted, subject to genuine pricing or system errors and applicable law.
Promotions, discount codes and special offers may be subject to separate conditions and availability periods.
SECTION 5 – PRODUCTS AND SERVICES
HeroPlane® specialises in aircraft models, aviation collectibles and related products.
Certain products may be available exclusively online or in limited quantities.
We make reasonable efforts to accurately display product descriptions, specifications, scale, dimensions, materials, photographs and colours. However, actual colours and appearance may vary slightly due to photography, lighting, manufacturing variations and individual screen settings.
Product packaging may also vary from images displayed on the website.
We may limit quantities or availability of products where reasonably necessary, including for limited-edition, high-demand or restricted products.
Products and product ranges may be changed or discontinued without notice before an order is accepted.
Nothing in these Terms limits any consumer guarantee or other right that cannot lawfully be excluded.
SECTION 6 – ORDERS, BILLING AND ACCOUNT INFORMATION
All orders are subject to product availability, payment authorisation and acceptance by HeroPlane®.
We reserve the right to refuse, limit or cancel an order where reasonably necessary, including where:
- A product is unavailable;
- Incorrect pricing or product information has been displayed;
- Payment cannot be authorised;
- We reasonably suspect fraud or unauthorised activity;
- Shipping cannot reasonably be provided to the requested destination; or
- An order appears to breach these Terms.
If we cancel an order after payment has been received, we will provide an appropriate refund for the cancelled item or order.
You agree to provide current, complete and accurate billing, shipping, account and contact information when placing an order.
You are responsible for ensuring that your delivery address and contact information are correct.
SECTION 7 – SHIPPING AND DELIVERY
Shipping options, charges and estimated delivery times are provided at checkout and/or described in our Shipping Policy.
Delivery estimates are provided as a guide only and may be affected by carrier operations, customs processing, public holidays, weather, destination restrictions or other circumstances outside our reasonable control.
International orders may be subject to import duties, taxes, customs charges or other fees imposed by the destination country. Please refer to our Shipping Policy for further information.
Customers are responsible for providing accurate and complete delivery information.
SECTION 8 – RETURNS, REFUNDS AND CONSUMER RIGHTS
Returns, refunds, damaged or faulty items, incorrect items, repairs and replacements are handled in accordance with our Refund Policy and applicable consumer law.
HeroPlane® does not generally accept returns or exchanges for change of mind, except where required by applicable consumer law.
Nothing in these Terms or any HeroPlane® policy is intended to exclude, restrict or modify any consumer guarantee, statutory right or remedy that cannot lawfully be excluded, restricted or modified.
For customers in Australia, applicable rights under the Australian Consumer Law continue to apply.
SECTION 9 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES
We may provide access to third-party tools, applications, payment services or other services that we do not directly control.
Your use of third-party services may be subject to the terms, conditions and privacy policies of the relevant provider.
To the extent permitted by law, HeroPlane® is not responsible for the operation, availability or content of third-party services outside our reasonable control.
SECTION 10 – THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
These links are provided for convenience and do not necessarily indicate endorsement by HeroPlane®.
We are not responsible for the content, security, availability or privacy practices of third-party websites that are outside our control.
You should review the applicable terms and privacy policies before using third-party websites or services.
SECTION 11 – USER COMMENTS, REVIEWS AND SUBMISSIONS
If you submit reviews, photographs, comments, feedback, suggestions or other content to HeroPlane®, you confirm that you have the right to provide that content and that it does not infringe the intellectual property, privacy or other rights of any third party.
Where content is submitted for publication, review or promotional purposes, you grant HeroPlane® a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content for reasonable business, website, marketing and promotional purposes, subject to applicable privacy laws.
You must not submit unlawful, defamatory, abusive, misleading, obscene, infringing or malicious content.
We may remove content that we reasonably consider inappropriate, unlawful, misleading or in breach of these Terms.
SECTION 12 – PERSONAL INFORMATION
Our collection, use, disclosure and handling of personal information is governed by our Privacy Policy.
Please review our Privacy Policy for information about how HeroPlane® handles personal information, cookies and applicable privacy rights.
SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, specifications, pricing, promotions, shipping charges, delivery estimates or availability.
We may correct genuine errors and update information when identified.
If an error materially affects an order that you have already placed, we will contact you where appropriate and deal with the order in accordance with applicable law.
SECTION 14 – PROHIBITED USES
You must not use our website or its content:
- For any unlawful or fraudulent purpose;
- To violate applicable laws or regulations;
- To infringe our intellectual property rights or the rights of others;
- To harass, abuse, threaten or harm another person;
- To submit false or misleading information;
- To upload or transmit viruses, malware or harmful code;
- To collect or track personal information about others unlawfully;
- To spam, phish, scrape or otherwise misuse the website;
- To interfere with or circumvent website security; or
- To engage in conduct that materially disrupts the operation of the website.
We may restrict or terminate access where reasonably necessary in response to prohibited use.
SECTION 15 – INTELLECTUAL PROPERTY
Unless otherwise stated, the HeroPlane® website and its content, including text, graphics, photographs, designs, branding and other website materials, are owned by or licensed to HeroPlane Pty Ltd and are protected by applicable intellectual property laws.
You may use the website for personal and non-commercial purposes.
You must not reproduce, distribute, modify, publish or commercially exploit website content without prior written permission from HeroPlane® or the relevant rights holder, except where permitted by law.
Aircraft manufacturer names, airline names, trademarks, logos, liveries and other third-party intellectual property appearing on products or the website remain the property of their respective owners.
SECTION 16 – DISCLAIMER AND LIMITATION OF LIABILITY
We aim to provide a reliable and secure website but cannot guarantee that access to the Service will always be uninterrupted, error-free or free from circumstances outside our reasonable control.
To the maximum extent permitted by law, HeroPlane® is not liable for losses arising solely from circumstances outside our reasonable control or from misuse of the website or products contrary to their intended purpose.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory right, remedy or liability that cannot legally be excluded, restricted or modified.
Where liability may lawfully be limited, any limitation will apply only to the extent permitted by applicable law.
SECTION 17 – INDEMNITY AND SEVERABILITY
To the extent permitted by law, you are responsible for losses reasonably incurred by HeroPlane® as a direct result of your unlawful use of the website, your material breach of these Terms, or your infringement of another person's rights.
Nothing in this section requires you to indemnify HeroPlane® for losses caused by HeroPlane®'s own unlawful conduct, negligence or breach of applicable law.
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or severed to the minimum extent necessary, and the remaining provisions will continue in effect.
SECTION 18 – GOVERNING LAW
These Terms are governed by the laws of Victoria, Australia, together with applicable Commonwealth laws of Australia.
Nothing in this section limits any mandatory consumer protection rights that may apply to you under the laws of your place of residence.
SECTION 19 – CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, website, products, services or legal requirements.
The current version will be published on this page together with the date it was last updated.
Changes will apply prospectively from the date they are published, except where otherwise required by law.
SECTION 20 – CONTACT INFORMATION
If you have any questions about these Terms of Service, please contact us:
HeroPlane Pty Ltd
Unit 6, 136 Keys Road
Cheltenham, VIC 3192
Australia
Email: info@heroplane.com.au
Phone: +61 402 997 917
Last updated: 7 September 2026